Urgent information update


Tuesday 30th May 


Please be advised that we have made every effort to make contact with all our guests that were affected by the BA flight cancellations this weekend. Those guests we have not been able to speak to we have left messages or sent emails.

We have been advised by BA that in order to reclaim your baggage you will need to visit www.ba.com and fill in a claim form under the ‘Lost & Damaged Baggage’ section.  This will request an address to deliver your luggage to. You will need the code that can be found on your luggage ticket which will be attached to your passport or boarding card. For more information please call BA lost baggage helpline on 0344 493 0785 between 6.00am - 8.00pm.

Our phones are extremely busy today, so please do bear with us whilst we work with British Airways to establish the next steps and we will be in contact during the week with an update. 

We thank you for your support and your patience.